The present Dell Technologies PC Regeneration Program (“Program”) is an innovative program set up by Dell Technologies (“Dell”) and Microsoft to support the PC refresh while promoting recycling and sustainability. The Program is subject to the following General Terms and Conditions (“GTC”), which define the rights and obligations of all parties involved. These GTC may be subject to change at any time.
This Program is open in the following countries:
| Belgium |
| Italy |
| Ireland |
| Luxembourg |
| Netherlands |
| Portugal |
| Spain |
For the purposes of this Program, “Dell Technologies” means, and the Program is offered by, Dell Products, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland.
For the purposes of these GTC, the following definitions apply:
“Customer” means a Dell Business Customer who has requested to benefit from the Program.
“Asset” means any PC device, notebook or desktop, of any brand in the possession of the Customer.
“ARR Services” means the Asset Recovery and Recycling Services provided by Dell Technologies including Asset collection, recovery, processing, remarketing, donation and recycling.
“Service provider” means the Asset Recovery and Recycling Service provider approved by Dell as an environmental Partner that provides the services including collection, processing of the devices. The Service Provider of this Program is:
TES-AMM
Central Europe GmbH
Blitzkuhlenstraße 169
D-45659 Recklinghausen
Deutschland
“Managing Partner” means the third-party agency approved by Dell as the manager of the Program support and the customer relationship related to this program. The Managing Partner of this Program is:
Aximpro Deutschland GmbH
Gute Aenger 11-15
85356 Freising
Germany
“Website” means https://www.refreshyourpc.eu and the connected trade-in portal.
“Preliminary Cashback Value” means the price estimated by the calculator on the website, which is the preliminary buyback price until the audit has been completed.
“Cashback Value” means the final purchase price of the Asset estimated by the Managing Partner at the end of the Asset audit.
“Donation” means the act of giving away a gift the fully functional assets of the customer to a charity or other public institution. The Donation can only be mandated by the Customer and can only be an option in case of fully functional assets as defined by the Asset Audit of the Service Provider.
The Program is open to Dell Customers who purchase Dell Technologies Client Commercial and Enterprise Products and/or Services directly or, as applicable, from Dell Technologies Channel Partners.
The minimum number of retiring Assets is 25 and the Customer needs to present a proof of purchase (invoice) of at least 25 new Commercial Client Products aged maximum 90 days prior the Program request date.
The Program intends to register the inbound Customer interest on the Dell Technologies ARR Service and manage all disposition routes like remarketing, donation or recycling.
To participate in the Program, the Customer needs to submit a Program Request form in the website with the following information:
Before the Program Request Form is submitted and according to the Asset condition indications defined by the Customer, the Customer receives online and directly an estimation of the preliminary cashback value. After the Program Request Form is submitted, it is reviewed by the Managing Partner and the Dell ARR Services Team. Once approved, the request is forwarded to the Service Provider, and the Customer receives an approval notice.
The Preliminary Cashback Value Estimation is at no means the final and approved cashback value to be paid to the Customer. The Preliminary Cashback Value estimation is an automatic calculation based on asset configuration and the asset condition indications declared by the Customer.
The Cashback Value is final and approved once the assets are physically received by the Service Provider and processed by the relevant Asset Audit in the Service Provider Premises.
Once the Asset Audit is finalized, the Customer receives the Audit Report with the detailed asset conditions as defined by the Managing Partner. All Asset configurations are listed in the Audit Report together with the relevant buyback prices and the according comments if deductions were applied inserted due to the asset actual condition. At the end of the Audit Report, the actual, final and approved Cashback value is provided to the customer. A bank transfer to the IBAN submitted by the customer is realized at the end of the process by the Managing Partner.
Upon receipt of the approved Program Request form, the Service Provider will organize the collection according to the following procedure:
For the removal of the Equipment from the Customer’s site, the Customer must place the Equipment in a place easily accessible by the Service Provider. The Service Provider will take care of the packaging of all the Equipment. A collection slip will then be edited and signed.
This collection slip contains the following information:
Any request for cancellation or postponement of collection must be made in writing, within 48 hours before the agreed collection day. In the event of a cancellation or postponement after this period, the Service Provider reserves the right to charge a penalty of 100 euros excluding tax. If the equipment is at Service Provider TES: cancellation will only be possible after the equipment has been checked. Processing and shipping costs will be at Customer expenses.
The Service Provider deserves the right to leave assets that are obviously scrap or contain damaged, broken or swollen batteries at the customer site.
Upon collection of the Assets, the Service Provider performs the following services:
a. Audit
Each item of equipment received under the program will be subject to an audit by the Service Provider. The Audit Report details the type of assets, the configuration, the condition of the assets (functional and visual), the manufacturer’s serial number, the Customer’s identification number and flag on the treatment of the assets: Recycling, Resale or Donation.
This Audit will also determine whether the collected Assets will be refurbished or destroyed:
b. Data erasure
During the technical Asset Audit, data erasure of data on all of the Equipment’s functional storage media is carried out using a certified erasure tool of the type “Blancco” where the NIST Standard is applied, trying to achieve NIST Purge or NIST Clear. At the end of the procedure, an erasure certificate is issued by the Service Provider. If the storage medium cannot be erased, it is physically destroyed by shredding and a Certificate of Destruction is issued by the Service Provider.
c. Cost of services:
The cost of the collection and erasure services will be covered by Dell and Microsoft. The Customer bears no Program costs related to asset collection, data erasure or recycling.
The Cashback value of the Assets is set according to the Asset configurations and varies over time, in line with the local used IT market. The Cashback Value will be listed in the Audit report provided to the Customer at the end of the process. Within seven (7) days from the date of dispatch, the Customer must accept the Audit Report or inform the Managing Partner of any disagreement of its content. If the Customer is silent at the end of the mentioned period, the Audit report will be deemed to have been accepted by the Customer and the procedure will continue in accordance with the terms determined in these GTC.
By accepting the Audit Report, the Customer agrees to invoice the Managing Partner of the Cashback Value. The Managing Partner will send a purchase order via the portal and an email to the Customer. The Customer can then upload the invoice within 30 days to the claim system. If no valid invoice is uploaded within this period,the Customer loses the right to claim the money. The Cashback value will be paid by the Managing Partner to the Customer’s IBAN account as provided on the Customer’s invoice.
For any information or questions, the Service Provider’s customer service is available by email at contact@refreshyourpc.eu
All Personal Data collected during the Program Request form will be used for the sole purpose of administrating and executing this Program. This Program is carried out in accordance with the data protection and privacy provisions of Dell Technologies Privacy Statement and Aximpro.
The transfer of risks and responsibilities associated with the Assets is made from the Customer to the Service Provider from the date of signature of the Collection Voucher by the transporter at the collection site designated by the Customer. Consequently, and as of this date, the Service Provider undertakes not to seek the responsibility of the Customer and guarantees the latter against any recourse brought against the Customer on such a basis. As soon as the Assets are removed by the Service Provider from the Customer’s site, the risks of the loss, deterioration or damage of the Assets is transferred to the Service Provider and / or its sub- contractors, the latter will therefore have to insure them at their own expense.
Upon acceptance of the Audit report by the Customer, ownership of all Assets will automatically be transferred to the Service Provider for resale or recycling.
The Service Provider undertakes to recycle the Assets that cannot be reconditioned, using pollution control channels that comply with current European standards. For this, the Service Provider works in partnership with a company specializing in recycling computer equipment.
These GTC shall be governed by, construed and interpreted in accordance with the laws of the Republic of Ireland. The Parties hereby consent and submit to the exclusive jurisdiction of the competent court of the Republic of Ireland in any dispute arising from or in connection with this Program GTC, including the breach of any of its provisions.
This program is administered, managed and distributed by Aximpro on behalf of Dell Technologies and Microsoft. If you have any questions regarding this statement, or if you believe that we have not respected them, please contact us by e-mail at contact@refreshyourpc.eu or by regular mail at the following address:
Aximpro Deutschland GmbH
Gute Aenger 11-15
85356 Freising
Germany
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